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Facebook Page

The Facebook Page inbox brings comments on your Facebook Page's posts into Teloring. Each post's comment thread becomes a conversation, so your team can reply to public comments as the Page — right alongside every other channel. You can also publish new Page posts from Teloring.

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This inbox is labeled Page Comments inside the setup and edit screens. It handles public comments — for private messages to your Page, use the Messenger inbox. Both are Meta inboxes and can run on the same Page at the same time, each connected separately.

Prerequisites​

You needWhy
Inbox permissionConnecting a Meta inbox needs My Ring → Create. See Roles and Permissions.
A Facebook PageYou must be an admin of the Page.
A Facebook loginYou authorize Teloring during setup.

Connect the Facebook Page inbox​

Open My Ring, click the Facebook Page icon, and choose Add. The Meta setup opens with a three-step bar: Connect → Select Pages → Done.

  1. Connect — click Continue with Facebook, sign in, and grant the requested permissions. The connection never expires.
  2. Select Your Pages — choose the one Page to connect. The chip confirms you're connecting the Page Comments inbox.
  3. Done — Pages Connected! confirms it's live. Click Go to My Ring.

Meta setup — select your Page

What it handles​

  • Public comment threads on your Page's posts. Each post's comments become their own conversation.
  • Post context: the first time someone comments on a post, Teloring pulls in the post's text, image, permalink, like count, and time, so the agent has full context. A View on Facebook link opens the original.
  • Replying: agents reply publicly as the Page. Teloring mentions the commenter (@name) so Facebook notifies them.
  • No messaging window: unlike private messages, comment replies have no 24-hour limit.

A comment conversation with post context

Publish a new post​

From the conversation area you can publish a new post to your Page:

Post typeNotes
Text OnlyA text post.
Single PhotoOne image.
Multiple Photos (Album)Up to 10 images.
VideoA video post.

Publishing a post does not create a conversation. But when someone comments on it, a new conversation opens automatically so you can reply from Teloring.

The edit page​

Same layout as the other Meta inboxes: the Page profile header, the Inbox Type tile (Page Comments), an editable Channel Name, the Business Portfolio — never expires connection info, a Token Health card, Reconnect / Disconnect buttons, and a Danger Zone. Disconnecting or deleting keeps existing conversations.

How comments become conversations​

  1. Someone comments on one of your Page's posts.
  2. Teloring matches them to a contact or creates one, and finds (or creates) the conversation for that post's comment thread.
  3. On the first comment it enriches the conversation with the post's context.
  4. Real-time updates, Studio triggers, and AI Copilot fire.

Agents reply publicly as the Page from Conversations.