Credits & Recharge
Credits are the currency Teloring runs on. Sending a WhatsApp template, a minute of a phone call, a document signing link, an AI answer — each metered action costs a number of credits, and the price list lives under Billing → Usage pricing.
This page explains where credits come from, the order they are spent in, how to buy more, and how to have Teloring buy more for you before you run out.
The two kinds of credit
Every account holds two separate balances, and they behave differently. Understanding the difference is the whole of this page.
| Monthly credits | Top-up credits | |
|---|---|---|
| Where they come from | Included with your subscription plan | Bought on Billing → Recharge, earned from Achievements, or gifted by Teloring |
| When they arrive | On the 1st of each month | The moment the purchase is approved |
| What happens to what you don't use | Reset. Whatever is left on the last day of the month is gone on the 1st | Carried over. They stay until they expire |
| How long they last | One month | One year from the day the package was added |
| Which is spent first | Always these | Only once the monthly balance hits zero |
Two rules follow from that table, and both matter:
- Monthly credits are always spent first. Credits you bought are never touched while your plan's allowance still has something in it, so buying a package early in the month never wastes what the plan already gave you.
- A top-up package is not reset monthly. It is not "extra allowance for this month" — it is a year's worth of credits sitting in your account until you spend them.
If you hold several top-up packages at once, the one expiring soonest is spent first. So the credits you bought in January are used before the ones you bought in June, and nothing quietly expires while newer credits are being spent ahead of it.
Seeing where you stand
Billing → Credits shows all of it: your monthly balance, your top-up balance, the total, and a table of every active top-up package with how much of it is left, when it was added, where it came from, and the day it expires.
The credit badge in the top header shows the same total on every page, and updates by itself when credits are spent or added — you do not need to reload.
Buying credits — Billing → Recharge → Top up
Open Billing → Recharge and stay on the Top up tab. You will see the packages your Teloring account offers, each showing:
- how many credits it contains,
- the total price in the currency your card will actually be charged in,
- the price per credit, so you can compare packages honestly,
- a reminder that the credits are valid for one year.
Pick a package, press Buy now, and a confirmation dialog shows the exact breakdown before anything is charged. Press Pay and add credits and Teloring charges the card on file.
If the payment succeeds the credits are in your balance immediately, and a tax invoice is issued automatically — it appears under Billing → Invoice within a few minutes. The invoice carries a single line reading Credits purchase: 3,000 (or whatever you bought), with the amount and, for Israeli businesses, the VAT.
Your first purchase also unlocks the Topped Up achievement, worth 100 free credits — collect it on the Achievements page.
If the payment fails nothing happens at all: no credits are added, nothing is charged, and no invoice is issued. The dialog shows the reason the card was declined so you can fix it under Billing → Credit cards and try again.
VAT and currency
Which price you see is decided by your account's registered billing country, not by the language you are reading the interface in.
- Israeli businesses are charged in shekels (₪), with 18% VAT added. The price on the card already includes it, and the confirmation dialog shows the split — net, VAT, total.
- Everyone else is charged the US dollar price exactly as shown. No Israeli VAT applies and there is no currency conversion.
A Hebrew-speaking client outside Israel still pays the dollar price, and an English-speaking client in Israel still pays VAT. It is the business's country that decides.
What you need before you can buy
Two things:
- A paid plan. Buying extra credits is a plan feature. Accounts on the Free plan see an explanation and a link to the plans page instead of the packages — upgrade the subscription and the Recharge page opens up.
- A credit card on file. Credits are charged to your saved card. If there isn't one, the page says so and links you to Billing → Credit cards.
Never running out — Billing → Recharge → Auto reload
The Auto reload credits tab lets you set a standing order: when my balance falls this low, buy me this package. Teloring then keeps the account topped up on its own, including at 3am on a Saturday.
There are three settings.
When my credits reach ___ credits. The trigger level. This counts your monthly and top-up credits together, so if you set it to 500 the reload fires when the two balances add up to 500 or less — not when each of them does.
Top up with this package. Which package to buy. Any package on the Top up tab can be chosen, and it is priced for your account the same way a manual purchase is.
Set a monthly limit (optional). When switched on, you also set Total amount of top-ups that can be made in a month. Teloring will never make more than that many automatic top-ups inside one calendar month, however far the balance falls. The counter resets on the 1st. This is the safety belt: it puts a hard ceiling on what auto reload can spend on your behalf.
How often it checks, and why
Teloring checks your balance every ten minutes, not on every single credit you spend.
That is deliberate. An account sending a large campaign crosses its threshold once and then keeps crossing it, hundreds of times a minute. Charging on each of those would put a dozen identical charges on your card inside sixty seconds. Sampling every ten minutes means at most one top-up per check, no matter how fast you are spending — and your own monthly limit bounds the month.
The practical consequence: during a very heavy burst it is possible to run the balance to zero for a few minutes before the next check tops it up. If your usage is that spiky, set the threshold higher so the reload fires with more runway.
You are told every time
Because auto reload can charge your card at any hour with nobody watching, the account owner receives an email after every automatic top-up, in their own interface language — Hebrew or English.
- Succeeded — how many credits were added, how much was charged, which card, and your new total balance.
- Failed — what we tried to charge and why it was declined. No credits were added and no invoice was issued.
- Monthly limit reached — sent once per month, the first time your own cap stops a reload.
When a card keeps failing
If an automatic payment is declined, Teloring waits six hours before trying again rather than retrying every ten minutes — repeatedly presenting a failing card to the bank helps nobody.
After three consecutive failures auto reload switches itself off and the owner gets an email saying so. Update the card under Billing → Credit cards, then switch auto reload back on under Billing → Recharge; turning it on again clears the failure count.
Auto reload also pauses by itself if the account moves to a plan that does not include buying credits. It is not switched off, so moving back to a paid plan resumes it.
Expiry
Each top-up package expires exactly one year after it was added, and the expiry date is shown per package on Billing → Credits. When a package expires, whatever is left in it is removed — expiry is checked continuously, not once a month.
Because packages are always spent oldest-first, credits usually get used long before this matters. The case to watch for is a large one-off purchase that turns out to be more than a year's worth of usage.
Who is allowed to do this
Recharge is its own permission, separate from being able to see the credit balance — reading a number is not the same as being allowed to put charges on the company card.
| Permission | What it allows |
|---|---|
billing:credits — read | See balances, top-up packages and the transaction history |
billing:recharge — read | Open Billing → Recharge and see the packages and the auto-reload settings |
billing:recharge — update | Actually buy a package, and change the auto-reload settings |
billing:invoices — read | See and download the tax invoices the purchases produce |
Only the Owner has billing:recharge switched on by default. No other stock role — Team Leader, Marketing, Agent — can buy credits until someone grants it to them under Admin → Agents, Teams & Roles → Roles & Permissions.
Common questions
Do my monthly credits roll over if I buy a package? No. Monthly credits still reset on the 1st regardless of what else is in the account. Only top-up credits carry over.
I bought a package but the balance looks unchanged. Check the Top-up credits figure rather than the monthly one — a purchase lands there. The total in the header includes both.
Can I buy credits without a subscription? No. Buying credits requires a paid plan; the Free plan does not include it.
Does changing a package's price affect credits I already bought? No. What you bought, what you paid, and when it expires are all fixed at the moment of purchase, and an issued invoice is never rewritten.
Where do the invoices go? Billing → Invoice, alongside your subscription invoices, each with a download link.