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Messages

Reading and sending inside a conversation.

Scope: messages

Channels are not interchangeable here. WhatsApp closes a 24-hour window after the customer's last message, after which only approved templates may be sent; TikTok has a 48-hour window and a per-window message cap; voice conversations accept private notes only. Each rule is enforced before the send, with a specific error code, rather than surfaced as a provider failure afterwards.