Canonical page: https://docs.teloring.com/docs/getting-started/workspace-tour Last modified: 2026-08-20T20:49:57.000Z # Workspace Tour The Teloring workspace is built around one idea: every customer channel should be handled from one place, while the CRM and automation context stay close to the conversation. ## Main layout The application has three main areas: | Area | What to look for | | --- | --- | | Sidebar | The main navigation: Dashboard, Conversations, Customers, My Ring, AI tools, Studio, Analytics, and admin pages. | | Header | Account-level controls such as language, theme, credit indicators, notifications, and profile access. | | Page content | The active workspace, such as the conversation desk, customer list, Studio canvas, or inbox setup page. |  ## Dashboard The Dashboard gives a quick operational view before an agent opens the conversation desk. You can use it to see: | Card or panel | Meaning | | --- | --- | | Open conversations | Conversations currently open and assigned to you or visible to your role. | | Waiting in line | Conversations waiting for an agent to take them. | | Resolved today | Conversations closed during the current day. | | Agents online | Current online presence from the realtime service. | | Recent conversations | A fast entry point into the latest customer activity. | Clicking a dashboard card opens the relevant conversation queue.  ## Sidebar sections The sidebar is grouped by work type. | Sidebar section | Pages | | --- | --- | | Main | Dashboard, Conversations, Customers | | My Ring | Channel and inbox setup | | Tools | AI World, Achievements, Knowledge Base, Files Warehouse, Documents Signature, Studio, Quick Replies | | Analytics | Analytics dashboards and reports | | Admin | Settings, Agents, Audit Log, Billing | The sidebar can be collapsed. Teloring remembers the collapsed state per agent and per account. ## Conversations queues The Conversations menu includes common queues: | Queue | Use it when | | --- | --- | | Mine | You want to continue conversations assigned to you. | | Waiting | You want to take the next unassigned customer conversation. | | Chatbot | You want to review conversations currently handled by a bot flow. | | AI Agent | You want to review conversations owned by an AI agent. | | All Open | You want a wider operational view across open conversations. | | Resolved | You want to search or review completed conversations. | ## Language and direction Teloring supports English and Hebrew. Hebrew pages use right-to-left layout. Each agent can have a default language, and language can also be changed from the workspace header.