Canonical page: https://docs.teloring.com/api/update-conversation Last modified: 2026-08-20T20:52:05.000Z # Update a conversation import MethodEndpoint from "@theme/ApiExplorer/MethodEndpoint"; import ParamsDetails from "@theme/ParamsDetails"; import RequestSchema from "@theme/RequestSchema"; import StatusCodes from "@theme/StatusCodes"; import OperationTabs from "@theme/OperationTabs"; import TabItem from "@theme/TabItem"; import Heading from "@theme/Heading"; import Translate from "@docusaurus/Translate"; Change assignment, routing, priority, flag, labels, subject or status. Only the fields you send are touched. `status` accepts `open`, `pending` and `resolved`. Moving **to** `on_hold` is not allowed here, because a hold carries a deadline — use `POST /v1/conversations/{id}/hold`. Moving **out** of on-hold by setting another status works and clears the deadline. Two assignments have side effects worth knowing about: - Assigning a **team** whose auto-assign rule is on immediately hands the conversation to a random online member. - Assigning an **AI agent** starts an AI session; the response carries an `assignment` object with its `ai_session_id`. Assigning a human to a conversation an AI is handling ends that session silently — the human takeover the console does. Request