Canonical page: https://docs.teloring.com/api/hold-conversation Last modified: 2026-08-20T20:52:05.000Z # Put a conversation on hold import MethodEndpoint from "@theme/ApiExplorer/MethodEndpoint"; import ParamsDetails from "@theme/ParamsDetails"; import RequestSchema from "@theme/RequestSchema"; import StatusCodes from "@theme/StatusCodes"; import OperationTabs from "@theme/OperationTabs"; import TabItem from "@theme/TabItem"; import Heading from "@theme/Heading"; import Translate from "@docusaurus/Translate"; Park a conversation until a deadline. It leaves the active queues and comes back by itself when the timer expires — or sooner, if the customer writes in. The assignment is deliberately left alone: on hold means "come back to me later", so the conversation returns to the same agent. `until` is read in the **account's** timezone (Settings → General), never the caller's, because a deadline is business logic rather than a display preference. Request