Canonical page: https://docs.teloring.com/api/agents-teams Last modified: 2026-08-20T20:52:05.000Z # Agents & teams The people — and the AI — who answer conversations. **Scope:** `agents_teams` ⚠️ **Creating an agent can charge the card on file.** A human or AI agent occupies a seat; if the plan has none free, a prorated charge is taken. A `402` with `code: seat_charge_failed` means nothing was created and a retry is safe. ```mdx-code-block import DocCardList from '@theme/DocCardList'; import {useCurrentSidebarCategory} from '@docusaurus/theme-common'; ```